A leading national quick service restaurant brand, was relying heavily on web-based training modules and on-the-job shadowing to onboard new employees. These methods came with serious trade-offs: online modules led to low retention and poor engagement, while on-the-job training disrupted front-line operations, slowed down service, and directly impacted revenue during peak hours. New hires often entered the restaurant floor underprepared — lacking confidence with the POS system, unaware of brand language, and inconsistent in their soft-skill interactions. The result was longer order times, increased trainer burden, and a disjointed customer experience. The client needed a scalable, immersive training solution that could build both hard and soft skills in a controlled, measurable environment, without pulling valuable time and resources from daily operations.